Rd 11's Privacy Policy – Your Data, Our Responsibility

rd 11Welcome to -'s Privacy Policy. This policy has been written in plain language with Bangladesh-based users in mind, so you can clearly understand exactly how we handle your information.

rd 11By using the website or mobile app of Privacy Policywill be considered as your acceptance. If you do not agree, please refrain from using our services and contact us.

Our goal is simple – when you rd 11so that when you enjoy betting at

rd 11 We only collect information that is genuinely necessary to provide our services. Requesting unnecessary data goes against our policy. The types of information we collect are detailed below:

As part of the KYC (Know Your Customer) verification process, additional documents such as a passport or driving licence photo may be requested. This information is used solely to confirm your identity.

rd 11 Data is collected through several methods. Each approach is fully transparent and based on your consent:

• Registration Form: Information you provide when creating an account — such as your name, mobile number, and email address — is collected directly.
• Via transactions: Payment method details are automatically recorded during deposits or withdrawals.
• Automatic Tracking: When you use our website or app, browsing behavior, click patterns, and device information are collected automatically.
• Cookies & Tracking Technologies: Cookies are used to enhance your website experience. See Section 6 for our full Cookie Policy.
• Customer Support Communications: Conversations when you contact our support team via chat or email may be recorded.

Data Collected rd 11 Used solely for the purposes listed below and for no other purpose:

• To create, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• Enhancing betting services, live odds, and the overall gaming experience.
• Sending promotional offers, bonuses, and personalized recommendations (with your consent).
• Preventing fraud, money laundering, and illegal activity.
• To meet legal and regulatory obligations.
• Handling customer support and resolving complaints.
• To analyse the performance of the website and app.

rd 11 - does not sell your personal data. However, there are limited circumstances where sharing information may be necessary:

• Payment Processor: Required information is shared to process transactions via bKash, Nagad, or Rocket.
• Identity Verification Services: Limited data may be exchanged with licensed verification agencies as part of the KYC process.
• Legal Authorities: Information may be disclosed in response to a court order, directive from a regulatory authority, or request from a law enforcement agency.
• Cybersecurity Partners: Limited technical data may be shared with trusted security partners to help prevent fraud and fraudulent activity.

In all cases, only the minimum necessary information is shared with third parties, and they are bound to uphold our privacy standards.

Cookies are small data files stored in your browser. rd 11 We use cookies for the following reasons:

• Essential Cookies: These are essential for maintaining login sessions and ensuring account security.
• Performance Cookies: Used to understand how quickly the site loads and where issues may occur.
• Preference Cookies: Used to remember your language preference, display settings, and other personalisation choices.
• Analytics Cookies: Used to understand how users interact with the site and improve our services.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

rd 11 Industry-leading technology and processes are used to keep your data secure. Our security framework operates across the following layers:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected with 256-bit SSL encryption.
• Data Encryption: Saved passwords and sensitive data are protected with AES-256 encryption. No staff member can view your password directly.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS mitigation systems.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your account.
• Suspicious Activity Monitoring: Our automated systems and security team monitor for unusual logins or transactions 24/7.
• Regular Security Audits: Our systems undergo regular security assessments conducted by third-party experts.

rd 11As a user of -, you have the following rights over your personal data:

• Right to Access: You may request to know what information we hold about you. We will respond within 30 days of your request.
• Right to Rectification: If any of your information is inaccurate, you may request a correction.
• Right to Erasure: When closing your account, you may request deletion of your data (except where retention is required by law).
• Right to Object to Processing: You may object to your data being used for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS at any time.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

To exercise any of your rights support@rd11.betEmail us at. Please include proof of identity with your request.

rd 11 Your data is not kept indefinitely. A specific retention period is set for each type of information:

Once the retention period expires, data is securely deleted or anonymised. Certain data may be retained beyond the standard period due to legal obligations.

rd 11All services on rd 11 are strictly for users aged 18 and above. The following measures are in place to protect minors:

• Age verification is mandatory at registration. If the date of birth provided confirms the user is under 18, the registration is rejected.
• If age cannot be confirmed during KYC verification, the account will be suspended.
• If any minor's data has been collected inadvertently, it will be deleted immediately upon discovery and the account will be closed.
• If parents suspect their child is using our platform, they should immediately contact support@rd11.betPlease notify - at your earliest convenience.

rd 11 We reserve the right to update this Privacy Policy when necessary. In the event of any changes, we will notify you through the following means:

• For significant changes, you will be notified in advance via your registered email or in-app notification.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of our services after any changes takes effect will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay informed about the latest version of our Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team:

• Email: support@rd11.bet
• Response time: within 48 hours maximum
• Live Chat: Available 24/7
• Working days: 7 days a week